Privacy Policy

UNIRHO is committed to protecting individual privacy and securing the personal information made available by users of UNIRHO websites (that is, all sites within the “” domain and UNIRHO country sites , “UNIRHO website”) as well as UNIRHO web pages on other sites (such as official UNIRHO profiles on social networks).

This privacy policy describes what information is made available to UNIRHO and third parties when you visit or official UNIRHO web pages on other sites, and how UNIRHO uses and stores that information. Any information voluntarily disclosed to UNIRHOR by users of UNIRHO website is held with the utmost care and security and will not be used in ways other than as set forth in this privacy policy.

What does UNIRHO do with the information you provide
Providing information is your choice. When you undertake certain actions on our website, such as donating, signing up for our email newsletter, or filling in a form to register your interest in our activities, you knowingly provide us with personal information about you, such as your name, email address, postal address and other information.

In this event, UNHCR will store this information securely, and will not share, rent or sell it to any other organization for their marketing purposes. However, we reserve the right to share this information with our procured service providers for the purpose of carrying out communications and marketing activity on behalf of UNIRHO, or of completing a donation transaction that you initiate.

You will only be contacted by UNIRHO for purposes related to the work of UNIRHO and you can request to have your name removed from our mailing list at any time (see below how to opt out).

Through the use of data such as your email address, we can target messages for you on social media platforms and identify other people on the Internet who are most likely to support UNIRHO work and help refugees. This may require uploading an encrypted list of email addresses to social media platforms of service providers such as Facebook. This data is not stored or reused by such service providers and is only held for the duration of the matching process. If you would not like your data to be used in this way, please contact us.

Opting out
Users who provide an email address and/or donate via UNIRHO website and opt in to receive email communication from UNIRHO may receive UNIRHO e-newsletter and other email updates. We occasionally also communicate via direct mail, phone and SMS. Each email sent by UNIRHO includes an option to remove your address from the mailing list and you may also opt out by sending an email to

Aside from the personal information that you disclose to us for a specific purpose, UNIRHO also collects anonymous information about your browsing behaviour when you visit our website, through the use of cookies. By using UNIRHO website, you agree that we can place the types of cookies set out below on your computer, mobile phone or handheld device.

What are cookies?
Cookies are small data files made up of letters and numbers placed onto your computer or other mobile devices when you access UNIRHO website. UNIRHO uses cookies to collect information about you to the extent necessary to ensure its website functionality and performance as well as for the purpose of targeting its audience and tailoring the content offered to the public both on its website and elsewhere. We send cookies when you visit, respond to online surveys or polls, or request information. Accepting the cookies used on UNIRHO website does not give us access to your personally identifiable information, but we can use the cookies to identify your computer. Encrypted information gathered from cookies is used to understand the performance of our website, improve your experience while using it, and to remind you of our work and how you can support us after you have left UNIRHO website in a relevant manner. However, this information is anonymous and based on behaviour rather than on personally distinguishable features.

Disabling cookies
If you do not wish to have cookies installed on your computer or mobile device, you can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies.

How cookies are used on UNHCR website
UNIRHO wishes to be transparent with users about how cookies are used, so that you are clear on how your privacy is protected when using UNIRHO website.

We use cookies for the following reasons:

1.To improve your experience on our website – Cookies enable us to ensure that we are providing you content that is relevant to your interests while deprioritising content that is not relevant to you. For example, cookies can tell us if you have shown interest in learning about a specific emergency or campaign, so we could ensure that the next time you visit UNIRHO website, information about this emergency or campaign is prioritised over other content. In the same way, cookies can tell us if, for instance, you have filled in a UNIRHO form or signed a petition, so that we don’t present this to you the next time you visit our website. Cookies can also provide us with an understanding about other factors relating to your visit that can help us to enhance your website experience, such as: which part of the world you are visiting from, if you came to the site because of an email or social media post we sent you, or whether your website browser supports the different technologies used on UNIRHO website.
2.Advertising performance – We want to monitor our advertising spend carefully to make sure that we are being as cost-effective as possible. UNIRHO uses cookies provided by online measurement platforms such as Google Analytics and DoubleClick in order to identify how many people come to our website from different websites that host our media campaigns, which campaign messages have been most effective at driving people to UNIRHO website, and what actions people undertake after clicking on one of our ads. This information enables us to cost-effectively plan future campaigns, so that we are not wasting resources advocating for refugee protection on websites with content that does not interest our potential supporters.
3.Reach you on social channels and identify more supporters who want to help refugees – Through cookies, we can target messages for you on our social media platforms and identify other people on the Internet who are most likely to support UNIRHO work and help refugees. This data is not used by service providers for any purpose other than those described above.

Third party cookies
Some of the cookies you may receive when visiting UNIRHO website are not related to UNIRHO. For example, if you visit sections of UNIRHO website that contain embedded content such as YouTube video or a Twitter feed, or contain a plugin such as a Facebook like button, you may receive cookies delivered from these websites. As detailed above, we also use third-party cookies for targeted advertising services and for tracking our website awareness-raising and communications performance. UNIRHO does not govern the settings or use of these third-party cookies, so we suggest that you visit these websites for more information about their cookies and applicable privacy policies. UNIRHO cannot be held responsible for the privacy of data collected by websites that it does not own or manage, even if these websites link to UNIRHO website.

Uploading Content to Social Networks
If you upload content to a social network and then tag UNIRHO, your submission will be subject to that website’s terms of use and privacy policy. Please be aware of a website’s terms and privacy policy, which may differ from UNIRHO’s, when submitting your content to it. Some large UGC websites are also based in the US so your personal information may be stored outside your country where different laws apply.

Notification of changes
We will revise or update this policy if our practices change, or as we develop better ways to keep you informed about them. We thus encourage you to visit this section of UNIRHO website regularly in order to keep up to date with any changes. Changes to the policy will apply from the date they are posted on our site and shall not apply retroactively.